Foundation — Privacy Policy

1. Introduction

Cloudvoid LLC ("Provider," "we," "us," "our") operates the Foundation cloud platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our Services, or otherwise interact with us.

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

Account registration information: name, email address, phone number, company name, billing address
Payment information: credit card details, billing address (processed by our payment processor — we do not store full card numbers)
Support communications: emails, tickets, chat transcripts, and phone call records when you contact our support team
Service configuration data: resource settings, preferences, and configurations you make within the platform

2.2 Information Collected Automatically

Log data: IP address, browser type, operating system, referring URLs, pages visited, timestamps
Usage data: service utilization metrics, resource consumption, API calls, login activity
Device information: device type, screen resolution, language preferences
Cookies and similar technologies: as described in our Cookie Policy Accessibility

2.3 Customer Data

Customer Data — the data you store on, process through, or transmit via the Services — is not covered by this Privacy Policy. Customer Data is governed by your service agreement and our Terms of Service. We do not access, use, or disclose Customer Data except as necessary to provide the Services or as required by law.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Services
To process transactions and send related billing information
To communicate with you about your account, services, updates, and support requests
To monitor and analyze usage patterns to improve the Services
To detect, prevent, and respond to security incidents, fraud, and abuse
To comply with legal obligations and enforce our agreements
To send you service-related notifications, including maintenance alerts and status updates (if subscribed)

We do not sell your personal information to third parties. We do not use your personal information for targeted advertising.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

Legal Basis	Examples
Performance of Contract	Providing Services, processing payments, account management
Legitimate Interest	Security monitoring, fraud prevention, service improvements, analytics
Consent	Marketing communications, status update subscriptions, cookies
Legal Obligation	Tax records, compliance with court orders, regulatory requirements

5. Information Sharing & Disclosure

We may share your personal information only in the following circumstances:

Service providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal requirements: When required by law, court order, subpoena, or government regulation, or to protect the rights, property, or safety of Provider, our customers, or others.
Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With your consent: We may share information with third parties when you explicitly authorize us to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit using TLS 1.3 and at rest using AES-256
Private PKI infrastructure with zero-trust network architecture
Micro-segmented network isolation between tenants
Role-based access controls and multi-factor authentication for all administrative access
Regular security assessments and vulnerability scanning
Physical security controls at our datacenter facility including access controls, surveillance, and environmental monitoring

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information is retained for the duration of your account and for 90 days after account closure to allow for reactivation or dispute resolution
Billing records are retained for 7 years to comply with tax and accounting regulations
Support communications are retained for 2 years after resolution
Log and usage data is retained for 12 months
Customer Data is retained as specified in your service agreement and deleted within 30 days of account termination

8. Your Privacy Rights

8.1 All Users

Regardless of your location, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent

8.2 European Economic Area, UK & Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you additionally have the right to:

Request portability of your personal data in a structured, machine-readable format
Object to processing of your personal data based on legitimate interests
Restrict processing of your personal data under certain circumstances
Lodge a complaint with your local data protection authority

8.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose about you
Request deletion of your personal information
Opt out of the sale or sharing of your personal information — note that we do not sell or share your personal information as defined under the CCPA
Non-discrimination for exercising your privacy rights
Correct inaccurate personal information
Limit the use of sensitive personal information

8.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@cloudvoid.com. We will respond to verifiable requests within 30 days (or 45 days for CCPA requests). We may need to verify your identity before processing your request.

9. International Data Transfers

Your personal information is stored and processed in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

For transfers from the EEA, UK, or Switzerland to the United States, we rely on Standard Contractual Clauses approved by the European Commission and other appropriate safeguards to ensure adequate protection of your personal data.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy Accessibility.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website and Services.

11. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

12. Third-Party Links

Our website and Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated at least 30 days in advance via email or through the management panel. The date of the most recent revision is indicated at the top of this page.

The current version of this Privacy Policy is always available at foundation.cloudvoid.com/privacy.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data:

Privacy inquiries: privacy@cloudvoid.com
General support: support@cloudvoid.com
Mailing address: Cloudvoid LLC, 2002 Scott Blvd., Temple, TX 76504, United States

For GDPR-related inquiries, you may also contact your local data protection authority.